Terms and Conditions

Contents

Article 1 Definitions

  1. AMSER: A partnership aiming to sell watches to individuals and retail;
  2. Cooling-Off Period: The period within which the customer can exercise the right of withdrawal;
  3. Customer: The natural person who is not acting for purposes related to trade, business, craft, or professional activity;
  4. Day: Calendar day;
  5. Digital Content: Data produced and supplied in digital form;
  6. Subscription Agreement: An agreement aimed at the regular delivery of goods, services, and/or digital content over a certain period;
  7. Right of Withdrawal: The customer’s option to withdraw from the agreement within the cooling-off period.

Article 2 Identity of AMSER

AMSER
Brabantstraat 24 A
5408 PS Volkel

www.amser.nl

info@amser.nl

Chamber of Commerce number: 92527507

VAT ID number: NL866087539B01

Article 3 Applicability

  1. These general sales and delivery terms apply to every offer from AMSER and every agreement established between AMSER and the customer;
  2. Deviations and/or additions to these general terms are only valid if expressly agreed in writing;
  3. If an agreement deviates from the general terms in any respect, the content of the agreement takes precedence;
  4. If the content of the Dutch version of the general terms differs from the English version, the content of the Dutch version takes precedence.

Article 4 Offer

  1. Every offer, in the form of quotations or other price proposals, is always non-binding and can be changed or canceled at any time before the indicated validity period;
  2. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer;
  3. Despite all efforts, errors or mistakes may occur in the information. When this is the case, these obvious errors or mistakes will not bind us.

Article 5 Agreement

  1. The agreement is only established by acceptance of the offer by the customer and compliance with the conditions set. An exception is when AMSER has good reasons not to enter into the agreement. You will always be informed of this decision with the corresponding reason;
  2. By placing an order via the webshop, the customer accepts the applicability of the general terms to the agreement, as stated in Article 3. As long as the acceptance of this by AMSER has not been confirmed, the customer can dissolve the agreement.

Article 6 Right of Withdrawal

  1. After purchasing products, the customer has a cooling-off period of one month after the invoice date to withdraw from the agreement without giving a valid reason;
  2. During this cooling-off period, the customer must handle the product and its packaging carefully. If the customer wishes to invoke the right of withdrawal, they must return the product in full and in good condition, including packaging, to AMSER. The return shipment must include a fully completed return form.

Article 7 Obligations of the Customer during the Cooling-Off Period

  1. During the cooling-off period, the customer will handle the product and its packaging with care;
  2. The customer is responsible for any depreciation of the product caused by carelessness;
  3. The customer is not liable for depreciation of the product if AMSER has not correctly or fully informed the customer about the statutory required information on the right of withdrawal.

Article 8 Costs in Case of Withdrawal

  1. If the customer uses the right of withdrawal, any depreciation will be borne by the customer as stated in Article 7.2;
  2. If the customer has made a payment, AMSER will refund the paid amount as soon as possible, but no later than thirty days after return or withdrawal;
  3. In the case of withdrawal for the reason mentioned in Article 7.3, the customer is not liable for any depreciation, and the depreciation will be borne by AMSER.

Article 9 Exclusion of the Right of Withdrawal

  1. The exclusion of the right of withdrawal is only possible if AMSER has clearly stated this before entering into an agreement;
  2. The exclusion of the right of withdrawal is only possible for products provided by AMSER.

Article 10 Price

  1. During the validity period mentioned in the offer, the prices will not be changed or increased, except for price changes due to changes in VAT rates due to legal regulations;
  2. Price increases within three months after establishing an agreement are only allowed if they result from legal regulations;
  3. Price increases from three months after establishing an agreement are only allowed if AMSER has agreed to this, these result from legal regulations, or the customer has the authority to terminate the agreement from the day the price increase takes effect;
  4. All amounts mentioned are inclusive of VAT unless explicitly stated otherwise;
  5. Payment in installments is possible after consultation with AMSER;
  6. Shipping costs within the Benelux and Germany are covered by AMSER, shipping costs outside these countries are borne by the customer;
  7. Payments can be made at the time of establishing the agreement via iDeal;
  8. If a customer has not made a payment by the due date, the order will not be processed.

Article 11 Conformity and Warranty

  1. AMSER provides a two-year warranty from the invoice date, considering the requirements stated in the general terms;
  2. AMSER ensures that the products and services meet what is stated in the agreement, including the specifications mentioned in the agreement, reasonable requirements, soundness, and usability, considering the legal regulations in effect at the time of establishing the agreement.

Article 12 Delivery and Execution

  1. AMSER will always ensure the quality of the receipt and execution of product orders and service quality;
  2. The address provided by the customer to AMSER is considered the delivery address;
  3. Considering what is mentioned in Article 4 of these general terms, AMSER will execute agreements as soon as possible, but no later than fourteen days unless otherwise agreed. If delivery is delayed or a delivery (partially) cannot be executed, the customer will be informed within fourteen days after placing the order. In such a case, the customer has the right to terminate the agreement without any costs;
  4. In the event of termination as mentioned in Article 3 of this article, AMSER will refund the amount paid by the customer as soon as possible, but no later than fourteen days after termination;
  5. If the delivery of an ordered product proves impossible, AMSER will inform the customer and revise the agreement;
  6. The risk of damage and/or loss of products rests with AMSER until the moment of delivery to the address provided by the customer, unless otherwise agreed;
  7. If the customer receives a damaged product, they must report this as soon as possible, but no later than 48 hours, via email to info@amser.nl using the contact form with clear photos attached.

Article 13 Payment

  1. Unless otherwise specified in the agreement or additional terms, the amounts owed by the customer must be paid within fourteen days after the invoice date;
  2. The customer is obliged to report any inaccuracies in the provided or stated payment details to AMSER without delay;
  3. Payment is made exclusively via iDeal unless otherwise agreed.

Article 14 Complaint Procedure

  1. Complaints about the execution of the agreement may be submitted in full and clearly described using the contact form within a reasonable time after the customer has discovered the defects;
  2. Complaints submitted to AMSER will be handled as soon as possible, but no later than fourteen days from the date of receipt;
  3. The customer must give AMSER at least six weeks to resolve the complaint mutually.

Article 15 Applicable Law

  1. The legal relationship(s) arising between AMSER and customers are subject to Dutch law.

Article 16 Additional or Deviating Provisions

  1. AMSER guarantees that personal data will be treated confidentially. The received confidential information will only be used for the purpose for which it was provided. Data will be considered confidential if they are designated as such by either party. AMSER cannot be held to this confidentiality if the information must be provided to a third party not involved following a court ruling or legal requirement;
  2. AMSER is not liable for damage resulting from inaccuracies, problems caused by, or inherent to the distribution of information via the internet and technical failures;
  3. All texts and images displayed on our website are self-produced and copyright protected.